Study a shopper’s experience using this survey on customer satisfaction for the retail industry. Enable retailers to curate experiences that keep customers coming back. Tailor offerings and encourage customer feedback in a highly competitive market.
1. How satisfied are you with the overall experience of shopping at ? (Multiple)
○ Extremely satisfied
○ Very satisfied
○ Moderately satisfied
○ Neutral
○ Dissatisfied
2. Which of the following aspects of do you find most satisfying? (Multiple Type)
□ Product quality
□ Customer service
□ Store ambiance/atmosphere
□ Pricing of products
□ Variety of products available
□ None of the above
3. How frequently do you shop at ? (Multiple)
○ Several times a month
○ Once a month
○ Once every few months
○ Rarely
○ Never
4. What influences your decision to choose for shopping? (Multiple Type)
□ Quality of products
□ Convenient location of stores
□ Competitive pricing
□ Previous positive experiences
□ Recommendations from others
□ None of the above
5. Which departments or sections of do you typically explore during your visits? (Multiple Type)
□ Clothing and fashion
□ Electronics and gadgets
□ Home goods and decor
□ Beauty and personal care
□ Food and grocery items
□ None of the above
6. How would you rate the level of customer service provided by ? (Multiple)
○ Excellent
○ Good
○ Average
○ Poor
○ Very poor
7. What improvements or changes could make to enhance your shopping experience? (Open-ended)
Ans: ___________________________________________
8. Are there any specific products or services you wish offered that are currently unavailable? (Open-ended)
Ans: ___________________________________________
9. In your opinion, what differentiates from its competitors in terms of products and services? (Open-ended)
Ans: ___________________________________________
10. What factors could potentially encourage you to shop more frequently at ? (Open-ended)
Ans: ___________________________________________