Tax act blank gray boxes

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    • Filling in a form and a grey box appears
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    Filling in a form and a grey box appears

    /t5/acrobat-discussions/filling-in-a-form-and-a-grey-box-appears/td-p/13927496 Jul 10, 2023 Jul 10, 2023

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    I open a form and start filling in the boxes, then a grey pop-up box appears over the document. I can no longer add text to the document. All the Acrobat Pro DC drop down menus are greyed out except Copy and Special Characters under Edit and Hide Adobe Acrobat Pro/ Hide Others/ Show All under Acrobat. I can move the Acrobat document around on the screen but the grey box does not move and it is not selectable. I have to Force Quit Acrobat and if I again open the document it will recur. This is the second document that this has happened to out of the last two documents that I have tried.

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    1 Correct answer

    Advisor , Jul 21, 2023 Jul 21, 2023 mariahweyne • Advisor , Jul 21, 2023 Jul 21, 2023

    Try these settings:

    1 1 Upvote 7 Replies 7 Adobe Employee ,

    /t5/acrobat-discussions/filling-in-a-form-and-a-grey-box-appears/m-p/13928311#M419327 Jul 11, 2023 Jul 11, 2023

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    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20215 installed. Go to Help > Check for updates and reboot the computer once.

    You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.